Kenya Airways might be having a struggling image internationally but its home- grounds Jomo Kenyatta International Airport (JKIA) and Moi International Airport (MIA) have moved to do the face- saving duties.
The Airports Council International (ACI) on Monday ranked both JKIA and MIA the best 2020 airports in Africa.
According to a survey conducted by the Airport Service Quality (ASQ) Survey, the Nairobi based International airport was named the 2020 Best Airport by Size and Region serving 5 – 15 million passengers per year.
Moi International Airport on the other hand was voted 2020 Best Airport by Size and Region under 2 million passengers per year.
ASQ is the leading customer benchmarking and experience measurement program in the world. The programs seeks to measure customer experience in more than 300 airports across the globe.
While informing the Kenyan authorities about the award, ACI Director General, Luis Felipe de Oliveira recognized Kenya Airports Authority’s (KAA) efforts in maintaining better customer experience in the wake of COVID- 19 pandemic.
“I congratulate KAA on the success in the Airport Service Quality Awards which represent the highest possible accolade for airport operators around the world on customer experience. During this most difficult and challenging of years, customers have spoken and recognized the successful efforts of the team at KAA in providing a superior customer experience under trying circumstances,” said Mr. Felipe.
KAA acting Director Alex Gitari expressed the authorities excitement at the recognition revealing that it highlighted its commitment to providing better customer relations.
“Winning these awards is a reaffirmation of our commitment to providing our customers with a stress-free travel experience. We are truly excited and encouraged by these prestigious awards which herald a new horizon in our customer satisfaction journey across our airports,” Mr. Gitari reacted.